Privacy Policy

How we collect, use, and protect your personal data.

Last updated: January 2025

1. Who We Are

Acobas Limited ("we", "our", "us") is the data controller responsible for your personal data. We are an estate agency registered in England and Wales, operating from 25 Princess Street, Knutsford, Cheshire, WA16 6BW.

Contact: info@acobas.co.uk | 01565 396 356

2. Data We Collect

We may collect the following types of personal data:

  • Identity Data: First name, last name, title
  • Contact Data: Email address, telephone number, postal address
  • Property Data: Property details you provide for valuation or marketing
  • Financial Data: Budget range, mortgage status (for buyer registrations)
  • Technical Data: IP address, browser type, pages visited (via cookies)
  • Marketing Data: Your preferences for receiving communications from us

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide estate agency services (sales, lettings, property management)
  • To respond to enquiries and valuation requests
  • To match you with suitable properties
  • To manage tenancy agreements and landlord services
  • To comply with legal and regulatory obligations
  • To send marketing communications (with your consent)
  • To improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given clear consent (e.g., newsletter sign-up)
  • Contract: Where processing is necessary to fulfil our contract with you
  • Legitimate Interest: Where processing is necessary for our legitimate business interests (e.g., improving services)
  • Legal Obligation: Where we are required by law (e.g., anti-money laundering checks)

5. Data Sharing

We may share your personal data with:

  • Property portals (Rightmove, Zoopla, OnTheMarket) for property marketing
  • Referencing agencies (for tenant applications)
  • Solicitors and mortgage brokers (with your consent)
  • Deposit protection schemes
  • HMRC and regulatory bodies (where required by law)
  • Our website hosting provider (Netlify)

We will never sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active client data: Duration of service plus 6 years
  • Enquiry data: 2 years from last contact
  • Marketing data: Until you withdraw consent
  • Legal/compliance data: As required by law (typically 6 years)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data (Subject Access Request)
  • Rectify inaccurate or incomplete data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Object to processing based on legitimate interest
  • Data portability — receive your data in a structured format
  • Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at info@acobas.co.uk.

8. Cookies

Our website uses cookies. For full details, please see our Cookie Policy.

9. Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

11. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the date of the last update.